answered: Please open up the PowerPoint presentation for reference. Yo

  

Please open up the PowerPoint presentation for reference.
Your group is a “self-managed” (partly) and “virtual” team of Organizational Behavioral experts who are advising the senior leadership team of a new five-star resort hotel opening up on the white sand beaches of the west coast of Florida. For the venture to succeed, the goal of the leadership team is to build an organization whose members focus on providing customers with the highest-quality customer service possible.
**BEFORE READING THE FOLLOWING, PLEASE NOTE THAT STEPS 1 AND 2 HAVE BEEN COMPLETED BUT NEED TO BE CHECKED. I NEED HELP WITH SLIDES 6, 7, AND 8**
They have asked you to recommend
(1) a set of 4 terminal values, or goals, that the new resort should adopt (DONE, needs checking)
(2) a set of 5 instrumental “core” values that will be the foundation for the company’s culture, (DONE, needs checking)
(3) the 5 most important steps they should take to build a culture in the company that will enable it (a) to provide the highest level of customer service; (b) to achieve its business goals; (c) develop employees’ commitment to the organization, and (d) keep the level of employee turnover – a major problem in the hospitality industry – as low as possible.