answered: Respond to the items below.
Part A: Needs assessment involve
Respond to the items below.
Part A: Needs assessment involves organization, person, and task analysis. Which one of these analyses do you believe is most important? Which is least important? Why?
Part B: Your boss says: Why do I need to tell you what type of learning capability Im interested in? I just want a training program to teach employees how to give good customer service. Explain to the boss how good customer service can be translated into different learning outcomes.
Part C: If you were going to use online technology to identify training needs for customer service representatives for a web-based clothing company, what steps would you take to ensure that the technology was not threatening to employees?
Part D: Customer service training involves far transfer. What design features would you include in a customer service training program to ensure that transfer of training occurred? What is a curriculum road map? Why is it important?
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