also I will send log in for www.IHI.org because ignorer to do this assignment there is a video that goes with this (OI 104 & PS201)
This may be done on paper, scanned and submitted in pdf format
More instruction( please review slide 10 and 11 in the Root cause powerpoint)
More instruction: Review slide 18 and 19 in the Cause and Effect (Fishbone) Diagram slide
1 page for the Root Analysis
1 page for the Fishbone Diagram