In order for an organization to function effectively, Human Resource leaders must be responsible to align the culture of the organization with both the internal and
external customer. Discuss the role of HR in developing and maintaining
Organizational Culture. Examine in detail what HR needs to do in order to
develop an external customer-centric mindset while maintaining a high level of
employee satisfaction and engagement.
What strategies would you recommend, and how would you measure the success of creating and maintaining a positive
culture. Use headings to separate the 4 components of your responses to the
questions.