Discuss some of the ways the principles of behavioral management and operations management can throw light on the Steinway Principles of Behavioral Management and Operations Management Discuss some of the ways the principles of behavioral management and operations management can throw light on the Steinway process. How about the contingency prospective? Discuss some of the ways the principles of behavioral management and operations management can throw light on the Steinway process. How about the contingency prospective? In what ways does the Steinway process reflect a universal perspective, and in what ways does it reflect a contingency perspective?