Please see attachments they are needed for this assignment Case Study number 2 must be used Resources: Problem Analysis Worksheet, Week Five Case Studies, and Summary Memo GuidelinesReview the Problem Analysis WorksheetSelect one of the solutions you proposed in the Change Management Worksheet.Write a 350- to 700-word summary memo explaining why your solution will be effective in resolving the change/conflict, how you propose to implement the solution, and your role as a leader to manage conflict and create an effective work environment.Include the following in your summary:Summarize the problem and the solution you propose to implement.Analyze why you think the solution will be effective.Analyze what needs to be considered when implementing the proposed solution.Analyze the leadership style that best fits in this situation.Analyze the leader’s role in managing the conflict.What is your role as a leader and how would you manage this conflict?Explain the leader’s role in creating an effective work group when implementing the proposed solution.Include a reference page with your summary and cite your references using APA guidelines.Click the Assignment Files tab to submit your assignment.
wk5_case_studies.doc
wk5_case_studies.doc
wk4_problem_analysis_worksheet__for_wk5.doc
summary_memo_guidelines_wk5.doc
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Week Five Case Studies
HCS/475 Version 7
Week Five Case Studies
Case Scenario 1
The Practice Manager at Happy Cardiology Services has been asked by Human Resources to
create and implement a program to address concerns brought by the coding, billing and
credentialing staff (n=10). Staff collectively feel that administration does not fully understand their
job duties and does not provide a way for the staff to share their concerns about the work
environment. Comments have also been made to Human Resources that they feel some
pressure to up-code and aggressively seek payment from patients. Morale is low, and staff have
been resigning at a rapid pace. They are currently at a turnover rate of 22%.
Case Scenario 2
The staff members at Smiley Hospital are assigned to specific patient age groups and their
responsibilities differ across the unit. The staff has been complaining that their evaluations do not
accurately measure their responsibilities, and they are being measured on performance
outcomes they cannot control. Morale is low because they believe their work is not being
recognized or distributed fairly (Leadership/ethical issue). The directors at Smiley Hospital have
been challenged with developing a new way to fairly assign and assess individual performances
according to their various job descriptions.
Case Scenario 3
The quarterly reports of expenditures for all the St. Agnes Health System have been distributed.
You are the Director Team for the Orthopedic Clinic, and your area has seriously overspent its
budget for the third consecutive quarter. There are rumors circulating that your job depends on
reducing costs for supplies, the most expensive item on the list. Other rumors suggest that all the
clinic staff fear they will lose their jobs if the poor financial report for the clinic causes the board to
convert the clinic into an urgent care or outsource services (Issues as to culture, health of work
environment such as rumors, toxic, ethics related to culture and communication). Although
morale has been low, you have been adequately staffed and there seems to be an increase in
sick calls by everyone on the team
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Week Five Case Studies
HCS/475 Version 7
Case Scenario 2
The staff members at Smiley Hospital are assigned to specific patient age groups and their
responsibilities differ across the unit. The staff has been complaining that their evaluations do not
accurately measure their responsibilities, and they are being measured on performance
outcomes they cannot control. Morale is low because they believe their work is not being
recognized or distributed fairly (Leadership/ethical issue). The directors at Smiley Hospital have
been challenged with developing a new way to fairly assign and assess individual performances
according to their various job descriptions.
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Problem Analysis Worksheet
HCS/475 Version 7
Problem Analysis Worksheet
Resources: pp. 139 to 140 in Ch. 6 of the Leadership for Health Professionals: Theory, Skills,
and Applications textbook and pp. 124 to 125 in Ch. 5 of the Leadership for Health Professionals:
Theory, Skills, and Applications textbook
Review the Week Five Case Studies.
Select one scenario.
Complete the table below for the scenario selected by providing the following information in the
spaces below:
• Identify the problem.
o What is the issue?
o Who does it affect?
• Analyze the problem.
• Select the appropriate model to analyze the problem.
• Analyze the ethical considerations within the problem.
• Create two to three possible solutions to resolve the problem.
• Analyze the potential positive and negative effects.
Scenario Number
Identify the Problem:
The main problem at
the Smiley Hospital is
that the staff believes
that their work is not
being recognized in a
fair manner since their
evaluations do not
match their
responsibilities.
Solution #1
Reviewing managers
must base their
judgments and
measurements on data,
time spans and
documented events.
Analyze the Problem and Ethical Considerations:
Well, there is a leadership crisis at the Smiley Hospital since
the human resource department is assigning duties to the staff
of the hospital not based on their qualification hence the team
feels that they are not fairly evaluated.
Ethical Consideration
It is important to being honest with potential employees; so as
to ensure that they are aware of the jobs they are taking hence
employers must follow ethical and legal guidelines.
Potential Positive Effects:
Potential Negative Effects:
Enhances the morale of the
It is costly since it requires
staff and it would lead to
experts whose main role is
increased level in productivity measure the events, time spans
and necessary data required in
the performance measurement.
Solution #2
Potential Positive Effects:
Potential Negative Effects:
Communicating to the
employees on the rules
of termination
It saves the company from
legal suits and fines
Employees may use
communication to argue or
disagree with each other and
even with the management
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Problem Analysis Worksheet
HCS/475 Version 7
Solution #3
Potential Positive Effects:
Potential Negative Effects:
Training the manager
so accept diversity and
appraisal procedures
that apply to legal and
ethical staffing
principles.
Provides exposure to the
managers and thus helping
them understand on various
performance metrics.
It is expensive and time
consuming.
References
Ulrich, C. M., Taylor, C., Soeken, K., O’Donnell, P., Farrar, A., Danis, M., & Grady, C.
(2010). Everyday Ethics: Ethical Issues and Stress in Nursing Practice. Journal of
Advanced Nursing, 66(11), 10.1111/j.1365–2648.2010.05425.x.
http://doi.org/10.1111/j.1365-2648.2010.05425.x
Copyright 2016 University of Phoenix
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Summary Memo Guidelines
HCS/475 Version 7
Summary Memo Guidelines
Executive summary memos are sometimes the first and only thing executive management will
read and use to decide if they support your plan.
Traditionally, summary memos are only one to two pages long; thus, challenging the writer to not
only grab the reader’s attention but to synthesize information and convince the reader as to the
merits of the analysis and recommendations.
Structural Guidelines:
Although this is a shorter assignment, you will need to organize your memo as you would a
traditional paper.
• Introduce your problem in the introductory paragraph.
o Capture your audience’s attention.
o Summarize the problem, its significance, and discuss what your proposed solution
entails.
• Use simple headings within the memo.
o For example, the introductory paragraph may have a header titled “Problem”.
• The conclusion needs to summarize key points and identify next steps.
• References in APA format are required when using outside sources.
Stylistic Guidelines:
•
•
Keep paragraphs short and concise.
o Include key points that are critical to your analysis, decision, and change efforts.
o Review and ensure that the various sections flow together and are not disjointed
(coherence).
Maintain a professional tone throughout the memo.
o Use language appropriate for your target audience.
▪ For this assignment, your audience is the internal executive management team.
▪ Keep in mind that your audience will change based on the organization you work
for.
o Minimize the use of jargon, slang, and acronyms.
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