Information about this assignmentThis word document is the request of this assignment (answer 5 questions). This link and this powerpoint is the information about this assignment.
hosp3033_class_3_design_of_the_housekeeping_department_part_1.pptx
hosp3033_individual_assignment_3.docx
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HOSP3033
Design of the Housekeeping
Department Pt. 1
Robert B. Wahl, CHE
Associate Professor
Areas of Housekeeping Responsibility
• Areas of responsibility differ based on the size of the
hotel. We will concentrate on large hotels.
• Generally, the housekeeping department is responsible
for these areas:
–
–
–
–
–
2
Guestrooms, hallways, elevators, stairwells
Public areas including lobby and front desk
Administrative offices
Employee locker room
Laundry, linen rooms, housekeeping storage
3
4
5
6
7
8
Area Cleaning Inventories / Frequency
Schedules
• These are used to plan what needs to be cleaned and
maintained on a regular basis.
• A scheduled is maintained for each area that needs to be
cleaned (see area responsibility on slide 2)
– List the item (what needs to be cleaned)
– List the activity (vacuum, dusted, polished)
– List the frequency (daily, weekly, monthly)
9
Sample Area Cleaning and Frequency Schedule
Area Cleaning and Frequency Schedule – Lobby
Item
Carpet
Furniture
Chandelier
Lamps
Wood Paneling
Water Fountain
Air Vents
Hallway
10
Activity
Vacuumed
Polished
Dusted
Dusted
Polished
Cleaned
Dusted
Stripped/Wax
Frequency
Daily
Daily
Bi-Monthly
Weekly
Monthly
Daily
Monthly
Monthly
Performance Standards
• These are used to inform employees of the equipment
and supplies they must use to clean an item.
• This will eliminate the meaning that may be interpreted
by each employee.
• These are written procedures that are a part of the
departments Standard Operating Procedures (SOP’s)
• These should be addressed during the employee training
period.
• Example – “Spray all-purpose cleaner on the vanity top and
wipe the surface clean with a sanitized rag, wiping it dry until
no spots, marks, or specks remain”
11
End of Part 1
Team Exercise 2
• Complete the following using the hotel you identified in team
exercise 1.
• Use the Template provided in the week 3 files.
• Determine the number of rooms with King Beds, Queen
Beds, and Double beds you will have in your hotel.
• I king Bed per room, 1 to 2 queen beds per room, and 2
doubles per room.
• Create a floor plan for your hotel using the room graph
supplied. This is to be done to scale – each cell equals 1 foot
• Include the amenities (tables, chairs, dresser)
• Include the bathroom
• Upload to file exchange in ulearn when completed.
12
HOSP3033 Hotel Property Operations
Individual Assignment 3
Due Date: March 26th at 11:59 PM
Point Value = 5 (Individual assignments represent 20% of the total grade)
While the following questions are based on readings from chapter 3, the textbook is not a necessity to
successfully answer the questions. A simple Internet search will guide you in the right direction.
Information taken from other sources (including the textbook) must be properly cited.
Guidelines: Type and bold text the question using a word processor on a new page. Type your response
below each question. Save and upload the completed file into ulearn.
1. What is a Standard Operating Procedure (SOP)?
2. Why should executive housekeepers avoid the responsibility of having to clean food and
beverage and engineering areas?
3. What are the reasons why the formation of cleaning teams is recommended in housekeeping
operations?
4. What factors determine the workload criterion for cleaning rooms?
5. If the workload criterion for cleaning rooms in a lodging property is set at 15 rooms per 8-hour
shift and each section housekeeper is allowed one half-hour for lunch, one 20 minute break per
shift, and 30 minutes for cart setup, what would be the average number of minutes that each
housekeeper should take to clean one guestroom?
Grading Rubric
5.
The assignment is followed. All points are addressed. Responses and are interesting and clearly
explained. MLA criteria are followed. All guidelines are followed.
4.
The assignment is followed. Some responses are either basic and /or not clearly explained.
MLA criteria issues may exist. Some guideline issues exist.
3.
The assignment is loosely followed. MLA criteria are mostly ignored. Guidelines were not
followed.
2.
The assignment is not being followed. Ideas are elementary and the purpose is unclear. MLA
criteria are non-existent.
0.
The assignment was not submitted.
…
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