Question 1 

_____ changes products into      commodities, making it difficult for companies to earn anything more than      subsistence returns from those products. 

  

Disruptive innovation 
 

Modularization 
 

Cannibalization 
 

Segmentation 
3 points   
Question 2 

Which of the following about      brands is true? 

  

Brands facilitate promotional   effectiveness for sellers. 
 

Brands help reduce prices for buyers.   
 

Brands minimize market segmentation   to cater to a larger target. 
 

Brands enhance buyers’ perceived   risks. 
3 points   
Question 3 

Superior customer value results      from a very favorable use experience of the customer compared to      expectations of the customer and the value offerings of competitors. 

True 
False 
3 points   
Question 4 

_____ are described by different      characteristics of customers, the reasons that they buy or use certain      products, and their preferences for certain brands of products. 

  

Market shares 
 

Strategic marketing objectives 
 

Market segments 
 

Corporate capabilities 
3 points   
Question 5 

_____ consists of coordinating the      organization’s system of brands with the objective of achieving optimal      system performance. It focuses on brand interrelations rather than an      individual brand. 

  

Strategic brand analysis 
 

Managing the brand portfolio 
 

Leveraging the brand 
 

Brand equity management 
3 points   
Question 6 

Which of the following brand      leveraging strategies involves the sale of a firm’s brand name to another      company for use on a noncompeting product? 

  

Line extension 
 

Brand extension 
 

Co-branding 
 

Licensing 
3 points   
Question 7 

Co-branding is the sale of a      firm’s brand name to another company for use on a noncompeting product. 

True 
False 
3 points   
Question 8 

Customer linking is an example of      an outside-in process. 

True 
False 
3 points   
Question 9 

The organizational process view of      distinctive capabilities requires shifting away from the traditional      specialization of business functions toward a cross-functional process      perspective. 

True 
False 
3 points   
Question 10 

Which of the following stages of      marketing strategy process considers organizational design and marketing      strategy implementation and control? 

  

Implementing and managing market-driven   strategy 
 

Designing market-driven strategy 
 

Identifying and evaluating markets,   segments, and customer value 
 

Market-driven program development 
3 points   
Question 11 

Stretching the brand vertically      consists of launching a new product line in another product class. 

True 
False 
3 points   
Question 12 

Brand extension consists of two      well-known brands working together in promoting their products. 

True 
False 
3 points   
Question 13 

In a corporate strategy, _____      indicate(s) the dimensions of performance upon which to focus and the      levels of achievement required. 

  

corporate objectives 
 

synergies 
 

vision 
 

scope 
3 points   
Question 14 

Marketing plans for specific      brands are usually developed at the _____ level. 

  

market-driven management 
 

product group/marketing management 
 

product portfolio management 
 

product/brand management 
3 points   
Question 15 

In the initial stage of      competition, the competitors concentrate on market share for end products      and profits. 

True 
False 
3 points   
Question 16 

Company sales divided by the total      sales of all firms for a specified product-market determines the _____ of      a particular firm. 

  

market potential 
 

absolute threshold 
 

relative market position 
 

market share 
3 points   
Question 17 

Pricing is an example of an      outside-in process. 

True 
False 
3 points   
Question 18 

Preference mapping offers useful      guidelines for strategic targeting and product positioning. 

True 
False 
3 points   
Question 19 

Getting all business functions      working together to provide superior customer value is referred to as _____.      

  

customer relationship management 
 

competitor intelligence 
 

cross-functional coordination 
 

centralization 
3 points   
Question 20 

_____ analysis is horizontal and      only covers similar types of firms and operating practices of the firms. 

  

Value chain 
 

Industry 
 

Market segmentation 
 

Customer profile 
3 points   
Question 21 

Using the same brand name to      market one or more lines of related goods which represent different      categories, such as Crest toothpaste, brushes, and floss, is referred to      as _____. 

  

corporate branding 
 

product-line branding 
 

combination branding 
 

private branding 
3 points   
Question 22 

Which of the following is the      final phase of competition? 

  

Partnering of companies with the   objective of controlling industry standards 
 

Companies competing in identifying   product concepts 
 

Competitors concentrating on market   share for end products and profits 
 

Firms focusing on building   competencies 
3 points   
Question 23 

Which of the following stages of      marketing strategy process consists of brand, value-chain, pricing, and      promotion and selling strategies designed and implemented to meet the      value requirements of targeted buyers? 

  

Implementing and managing   market-driven strategy 
 

Designing market-driven strategy 
 

Identifying and evaluating markets,   segments, and customer value 
 

Market-driven program development 
3 points   
Question 24 

Which of the following is a      function of brands for sellers? 

  

Reduce sellers’ perceived risks 
 

Facilitate low production costs 
 

Diminish market segmentation,   offering products to a larger target 
 

Facilitate the introduction of new   products 
3 points   
Question 25 

_____ consist(s) of deciding the      scope and purpose of the business, the objectives, and the resources      necessary to achieve the objectives. 

  

Marketing strategy 
 

Corporate strategy 
 

Market sensing 
 

Channel bonding 
3 points   
Question 26 

For buyers, brands play the      function of: 

  

aiding repeat purchases. 
 

reducing premium pricing. 
 

minimizing buyers’ perceived risks. 
 

facilitating brand loyalty. 
3 points   
Question 27 

Product life cycles are becoming      longer for many products due to new technology, rapidly changing      preferences of buyers, and intense competition. 

True 
False 
3 points   
Question 28 

_____ involves extending the core      brand identity to a new addition to the product line, or to a new product      category. 

  

Strategic brand analysis 
 

Managing the brand portfolio 
 

Leveraging the brand 
 

Brand equity management 
3 points   
Question 29 

_____ consist(s) of the benefits      and costs resulting from the purchase and use of products as perceived by      the buyer. 

  

Customer value 
 

Distinctive capabilities 
 

Spanning process 
 

Market sensing 
3 points   
Question 30 

A name, term, design, symbol, or      any other feature that identifies one seller’s good or service as distinct      from those of other sellers is known as a(n) _____. 

  

product 
 

merchandise 
 

brand 
 

advertisement 
3 points   
Question 31 

_____ are complex bundles of      skills and accumulated knowledge, excised through organizational      processes, that enables firms to coordinate activities and make use of      their assets. 

  

Business clusters 
 

Competitor faculties 
 

Cross functions 
 

Distinctive capabilities 
3 points   
Question 32 

_____ seeks to place the brand in      the eyes and mind of the buyer and distinguish the product from those in      competition. 

  

Customer relationship strategy 
 

Positioning strategy 
 

Benchmarking 
 

Value-chain strategy 
3 points   
Question 33 

Discuss how customers perceive      value and how companies deliver customer value. 

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