Using what youve learned about data security AND emotional intelligence from the links below, write a letter that Padgett-Beale could use to inform and calm its guests should a similar cyberattack (door locks, guest WiFi access, or credit card Point-of-Sale breach) affect one of the companys hotel properties. Your publish letter will also be used to train employees in how they can and should respond to guest concerns.
https://www.psychologytoday.com/us/basics/emotional-intelligence
https://www.psychologytoday.com/us/blog/the-personality-analyst/200909/what-emotional-intelligence-is-and-is-not
https://www.huffpost.com/entry/types-of-empathy_n_56f171cde4b03a640a6bcc17
https://iapp.org/media/pdf/resource_center/PL_Data-Security-Breach-Notice-Letter.pdf