answered: For this assignment, you’re investigating a Local Diner in W

  

For this assignment, you’re investigating a Local Diner in Waltham, Massachusetts, called Heidi’s Restaurant. This is there website:
https://www.heidisrestaurantwaltham.com/ To Complete:
a) The main competitors and the firm’s strategy in the competitive market. Create a SWOT analysis to analyze the industry your firm is operating in.
b) Discuss the role of information and technology in this service delivery process, e.g., the web and social media strategies, all the way to the service support processes.

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