answered: ***I have attached the initial draft of the case study*** Th

  

***I have attached the initial draft of the case study***
This essay should present an analysis of what you have identified as the two key issues in the case. In your essay, be explicit about why you believe these are key issues. Support your position with cited material.
Solicit input and perspectives from your colleagues and then work independently to integrate this feedback. Your final submission for the second case analysis paper should be 5 pages in length and supported by at least 6 references. Instructor Feedback:
I observed that your case 2 essay includes ‘person language’ including the sentence, “I identified two key issues.” This is not a concerning issue for the essay, however, when you expand the essay and prepare the paper, please be sure to remove such person language. Your paper should use report style writing as with your final essay paragraph. When you write about “continuous improvement and innovation” as the second central issue, consider adding concise examples from the Case 2 article. For instance, consider analysis of lessons learned from administration of the pilot Patient Navigator program at CC.
Please Review Instructor Further Review to Class:
Class,
During Week 06, students completed the second analysis of the case study, “Cleveland Clinic: Improving the Patient Experience”. The majority of students focused the analysis to the primary actors, “Bob Jones,” “Dr. James Merlino,” and ” Dr. Delos M. Cosgrove.” Students considered the needs and perspectives of general stakeholder groups including other patients with severe mental and/or physical illness, CC patients and visitors, CC employees, and patients of similarly-structured (urban) medical centers. The primary central problems and issues identified by students related to provision of quality and ethical care to complex patients given the economic gains and losses associated with patient satisfaction metrics. Upon analysis of the case, the majority opinion of students was to uphold the duty to treat “Bob Jones” and other medically complex and/or severely ill patients, unless patient or employee safety is threatened. In such cases, policy and procedures for immediate transfer of patient care should be followed.
In terms of provider responsibility for patient satisfaction, several students indicated that contributing issues such as transportation, economic hardship, housing needs, medication affordability and accessibility, and/or language or communication barriers should be addressed to improve care and patient experience. This is of critical importance as mental health needs have been exacerbated by the COVID-19 pandemic. As such, clinicians, administrators, and leadership should be held responsible for factors within their control or influence and resulting clinical outcomes.
Additional questions for continued analysis and reflection:
Tele-health/video visits have become common practice since 2020. Do you feel that difficult or non-compliant patients like Bob Jones should be shifted to tele-health/video follow up visits? Why or why not? Should the same patient satisfaction measures be utilized for video-visits and in-person care? Why or why not?