Create a 6 pages page paper that discusses tourism and hospitality industry. The quality of service they receive determines whether they can become return customers (N.B, 2013). This paper will focus on discussing the strategies used by hotels in a bid to offer their clients outstanding services. It will rely on ten sources whose findings will be described in detail and examples presented.This article discusses strategies used by hotels and other businesses in the hospitality industries in a bid to provide quality services for people with disabilities. For people with disabilities who have different needs from the rest of society, they are likely to prefer hotels that take their needs into considerations. According to the author of the article, the hotel should make efforts of impressing an individual with a disability by describing the range of services they have and asking personalized questions in order to establish what the customer may really need. These may include spacious rooms to allow wheelchairs in, tables and other furniture that are within the reach of the people with disabilities, and the provision of a form which allows an individual to highlight the amenities he or she would like to (Ellen, n.d).This article presents the experience of an individual with a disability in the hospitality industry. It describes the factors that motivated the individual to choose certain hotels or certain hospitality businesses. In the initial phase, he faced difficulties accessing a trip advisor who would direct him to the right places that would cater to his needs. He was keen to note the services provided to people with disabilities across the industry and also during transport. Using his experience and knowledge, Herdman was able to set up an agency that can offer assistance to people with disabilities (Herdman, n.d).This source offers a description of the efforts made by hotels in the modern-day in a bid to attract families.
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