Question 1  
Improving Productivity
Using the information starting on page 408 of your text book, describe how to improve productivity in non-hospital organizations e.g. American Heart Association, Lupus Foundation, Alzheimer’s Association etc. What are the differences in applying the model to the non-hospital setting? Are there any special challenges in the non-hospital setting? 

Question 2
Cause and Effect Diagram and Pareto Analysis
What are the advantages and disadvantages of using a Cause and Effect Diagram (Links to an external site.) and Pareto Analysis (Links to an external site.) in terms of analyzing quality issues?