Hello arba, i have one more job for you.
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Cover Letter
xxxxxxxxxxx
Mobile: xxxxxxxxxxx
Email: mvpratapreddy91@gmail.com
Contact: Unit 6, 395 Zillmere Road
Zillmere, 4034
July 18, 2016
Tracey Davis
Southport State High School
Glodcoast.
Dear Tracey Davis,
Re: Computer Technician – Southport State High School (TO3)
I am writing to apply for the position Computer Technician – Southport State
High School (TO3), which was advertised online at xxxxx on July, 2016.
I believe that I have the customer service knowledge and IT Support skills to
meet the requirements of this position.
I have attached my resume that provides further information about my career
development and university education.
My demonstrated skills include:
Experience: I have two and half years’ education experience and three
months of internship experience with a competitive industry Queensland
eHealth.
Performance: I was recognised for the past three years as a strict follower
of rules and regulations, sincere and very confident with my skills.
Results: If anyone can close a deal, I can. I have improved my skills in
customer service, and workplace culture.
I am a good match for your job because I understand homeowners and
their needs and desires. I also have certificate master’s degree in computing
technology from University of Southern Queensland, Toowoomba, which
demonstrates my strong research and presentation skills.
I am also an enthusiastic self-starter, able to work at any position, at any
time. I have initiative and my personal motto is “Never give up”. I have
strong written and oral communication skills.
I would enjoy having the opportunity to talk with you more about this
position, and how I can could use my skills and knowledge to benefit your
organisation.
Thank you for considering my application.
Yours sincerely,
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RESUME
xxxxxxxxxxxxx
Contact:
Unit 6, 395 Zillmere Road,
Zillmere, Brisbane,
QLD, 4034.
Mobile: xxxxxxxx
Email: xxxxxxxxx
Career overview:
My objective is to be associated with a progressive business that offers me scope to update my
knowledge and skills in accordance with my training and the latest trends, and be part of a team
that dynamically contributes to business growth. I am a highly motivated, enterprising graduate
with good knowledge in Information Technology. I have initiative and can work in self-managed
teams or with a team of high performing people to meet deadlines and objectives. Excellent
communication, organizational s k i l l s , strong work ethic and determination to succeed are key
qualities in my career.
Summary:
I have completed a Masters in MCTE from University of So uthe rn Queen sland and I have si x
m o n t h s of international experience as IT support. Additionally, I have experience working
through the software development lifecycle during university projects. At present I am doing my
internship with Queensland eHealth as an ICT support under Asset Management Team guidance.
Key Skills:
Quick learner and hardworking.
Strategic thinking and problem solving ability.
Exceptional written/verbal communication skills.
An innate ability for accepting challenges.
Excellent leadership skills.
Ability to motivate others.
Proven abilities in people and time management.
Software Skills:
1
Operating Systems : Windows 10, 7, 2000, XP, Vista and Linux
Office Package: Microsoft Word, Excel, PowerPoint
Database: SQL and database applications(Beginner)
Current Employment History:
EHealth Queensland: Asset Management Team (Casual Intern)
From May 2016
Roles and Responsibilities:
PC run up, replacement and disposal (competent)
ICT Incident and service request support (competent)
Network and Telephony work shadowing (beginner)
Server support work shadowing (beginner)
Local GC SDU Team Intranet page creation with various access groups and credentialed
Logins
Daily work log of tasks completed, learning and any handover items to SDU team prior to
Completion of placement
Woolworths Petrol: Assistant Manager (Brisbane)
From December 2015
I am responsible for supporting the Petrol Manager in the delivery of day-to-day store operations. This
includes merchandising and stock management, financial analysis, team leadership, coaching and
delivery of customer service and safety leadership.
Previous Employment History:
April 2012 –August 2015: Console Operator
Star mart Caltex
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges and security
practices. Compute sales prices, total purchases and receive and process cash or credit payment. Maintain records
related to sales. Watch for and recognize security risks and thefts, and know how to prevent or handle these
situations.
March 2011- August 2011: IT Support Associate.
Tata Consultancy Services – Hyderabad (India).
TCS is a company that runs business processes and operations for various clients. Client that I
worked with was Go Daddy. Go Daddy provides product and services like hosting, domain
names and servers.
Responsibilities and Achievements:
2
Handling incoming calls for technical issues of products and services such as servers and
hosting.
Manage upset customers, conflicts and challenging situations
Assisting trainers and supervisors for training the new representatives.
Answered an average of 20 calls per day to solve customer queries and provide
information on the server and hosting issues.
Achieved sales target of 20% of calls each month.
Was the top performing agent in sales three times.
Projects at University:
1. Joomla: Global Automobiles
This report was written to explain some of the strategies and processes involved in the
Development of my Global Automobiles e-commerce store. This report clearly explains the
functionality of various extensions used in the development of e-commerce business, planning of
physical store, activities involved, and implementation among other important processes. Various
steps undertaken have been thoroughly documented to ensure that the e-commerce business adopted
can take off and perform as expected.
2. Mobile systems:
Developed a basic model for Mobiles.
Education:
ACS Professional Year – Expected to complete by 26/08/2016
The ACS Professional Year Program in Computing/ICT provides an additional pathway from university
to employment within Australia, offering a job-readiness program to equip with the professional skills
needed for a successful career in the Australian workforce.
Masters
University of Southern Queensland (USQ)
Masters of computing Technology (MCTE)
Bachelor of Engineering
Institution
: Vardhaman College of Engineering
Branch
: Electronics and communication Engineering
Duration
: June 2006 –2010
Higher secondary
Institution
: Sree Chaitanya Junior college.
Duration
: July 2004- June 2006
High School
Institution
: ST.JOSEPH’S HIGH SCHOOL.
Duration
: June 2003- June 2004
Certifications:
3
Certificate 3 in Aged Care (Finished 3 weeks of Volunteering)
Senior First Aid Certificate
Responsible Service of Alcohol (RSA)
Certificate 3 in Security Operations.
REFERENCES:
1. Rodger Hall – Faculty Trainer
Indus Institute
M: xxxxxxxx
2. Jamie Alan McIntosh
Woolworths Petrol Manager
M: xxxxxxxx
4
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