Assignment 3: Literature Review Outcomes 4, 5, and 6 (Attached) In this Assignment, you will develop a literature review on course outcomes 4, 5, and 6. The purpose of this literature review for your Final Project business case is to establish a theoretical framework that is used to answer your management research questions. Once the management research questions are answered, the literature review helps to inform decisions on primary and alternative solutions to the business dilemmas identified in your business case.Using inductive reasoning to build a literature review is no easy task, but practice makes perfect! Be sure to read about inductive reasoning using the Internship Handbook resources. Through employing practice to theory principles, you will build a literature review to develop best practices and solutions to the business dilemma problems and opportunities already identified in your Final Project business case. Your literature will be designed to answer the management research questions you developed, and to draw conclusions on best practices to solve the business dilemmas for Course outcomes 4, 5, and 6. To successfully complete this assignment, execute the following requirements:Read Unit 7 in the Internship Handbook to familiarize yourself about the intricacies of writing a literature review for course outcomes 4, 5, and 6.Create an outline for your literature review to address your management research questions for Course outcomes 4, 5, and 6 using inductive reasoning techniques.Ensure the outline is comprised of major headings and subheadings that control the flow of your writing.In the introduction, explain how the literature review outline was inductively developed for Course Outcomes 4, 5, and 6.Using expository writing techniques, effectively connect practice with theory through analysis of the business dilemma for Course outcomes 4, 5, and 6.Use a minimum of 3 research resources to connect practice with theory in your literature review for each Course Outcome. A minimum of one peer reviewed resource should be used in the literature review for each course outcome.Draw conclusions to determine solutions to the major and minor management research questions.Use the Grading Rubric (under Course Home) for this Assignment to ensure your success.
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MT490: INTERNSHIP HANDBOOK
Table of Contents: Click a link to navigate the Internship Handbook)
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Introduction
The Purpose of Experiential Learning
Final Project Overview
Unit 1: Getting Started
Unit 2: Building a Business Case
Unit 3: Identifying Problems & Opportunities
Unit 4: Examining the Business Dilemma
Unit 5: Writing Management Research Questions
Unit 6: Building the Literature Review: Outcomes 1, 2, & 3
Unit 7: Building the Literature Review: Outcomes 4, 5, & 6
Unit 8: Strategy & Action Plan: Outcome 1, 2, & 3
Unit 9: Strategy & Action Plan: Outcome 4, 5, & 6
Unit 10: Executive Summary & Testimony
Quick Reference
● Writing an outline
● Professional Oral Presentation
● Visual Presentation
● Creating Effective PowerPoint Presentations
● Inductive Reasoning techniques
● How to read a grading rubric
● How to read an assessment rubric
● How to write an Annotated Bibliography
● Example Annotated Bibliography
● What you need to know about Plagiarism
Continuous Professional Development
Experiential Learning Reference Library
Glossary
References
INTRODUCTION
You are reading this handbook because you are registered for the MT490: Internship course. By
this time in your academic journey, you have taken and passed the majority of required core and elective
courses in your degree plan. All that you have learned throughout your academic journey has prepared
you to thrive in the professional business environment. Here, in this course, is where you will be
required to demonstrate the professional competencies you have developed in a reality based work
setting. This handbook has been designed by the faculty and administration of Kaplan University, in
conjunction with business and industry partners, to help guide your experiential learning journey
throughout this course.
What is your role as an experiential learner? Your role is to actualize what you know, what you think
you know, and to realize what you still need to learn; which is entirely different from the traditional
classroom experience where students are dictated what they should know, and how to learn it. The
experiential learner uses current knowledge, skills, abilities, and behaviors and applies them in specific
practical situations to solve problems and/or to capitalize on opportunities. Experiential learners use
field research abilities to analyze and evaluate the organization from varying perspectives (like the
course outcome topics). Experiential learners behave as leaders to positively effect change and add value
to the organizational culture via contributions and collaborative efforts. Experiential learners practice
professional competencies in real-time, becoming the 21st Century professionals employers need and
desire. Experiential learners develop professional competencies that enable entrepreneurship!
Experiential learners develop strong professional communication, problem solving, critical thinking, and
research abilities. As a student intern, you will soon realize the value of this engaging teaching/learning
paradigm called experiential learning.
THE PURPOSE OF EXPERIENTIAL LEARNING
What is experiential learning?
Experiential learning theory is defined by Kolb (1984) as “the process whereby knowledge is
created through the transformation of experience. Knowledge results for the combination of grasping
and transforming experience” (p. 41). A student intern engages in experiential learning by doing, which
occurs through experience, observation, and taking action during discovery and exploration based
activities that require knowledge of topics related to a reality based setting. Students that engage in
experiential learning are able to apply important 21st century professional competencies desired by
employers in the career marketplace. During the experiential learning process, business student interns
are required to apply and hone professional knowledge, skills, abilities, and behaviors learned
throughout their professional and academic career. You will find a thorough definition of experiential
learning in the glossary.
Have you ever learned about a theory or concept in an academic course and wonder how it applies in
the real world?
Throughout the traditional higher education learning process, students acquire knowledge, skills,
abilities, and behaviors related to many new theories and concepts in the academic setting. When
executing assignments, students are told what chapters to read in a book and what topics to write about.
In experiential learning, students become interns working for an organization and the practical work
experience is spontaneous and uncontrolled. In other words, it is a real world setting and faculty has no
idea what the student intern will experience. Student interns will need to use recall and/or research
abilities to identify theories and concepts learned throughout their degree plan in order to apply and/or
evaluate how it applies in the real world business setting. It is not guaranteed that student interns will be
able to apply all theories and concepts learned throughout the degree plan that is of interest, but the
student intern will achieve the goal of experiential learning, which is to develop the ability to apply
theory to practice and practice to theory in their professional careers for the purpose of continuous
professional development.
Many students ask the question: Why is MT490: Internship a required course?
Of course there is great value in traditional teaching and learning methods in higher learning, but
without actualization of the theories and concepts in connection with real world experiences gained
through experiential learning, the learning process is incomplete. There is an anonymous old adage that
states: “In theory, theory and practice are the same. In practice, they are not.” Through experiential learning, students
demonstrate important professional competencies like critical thinking, decision making, research, analytics, emotional
intelligence, teamwork, leadership, and much, much more. Through the application and actualization of such
professional competencies, students build new understandings of the business world.
This reality of experiential learning is consistent with the infamous quote aptly offered by Confucius,
an honorable Chinese philosopher:
I hear and I forget.
I see and I remember.
I do and I understand!
This internship course is comprised of both an academic and practical learning experience. However,
the majority of your grade is achieved on the academic side of the course. In this course, your goal is
to culminate the course outcomes through experiential learning. Your internship is not just about onthe-job training. It is not just about fulfilling daily tasks. Your internship is about learning through
experience. Be sure to spend 10 hours per week working on the practical side of your internship for
your internship employer. You should work 8 hours per week on the academic side of your internship
to culminate the course outcomes.
MT490: Internship Course Vision Statement
The Kaplan University Internship Program leads in establishing an academic culture of experiential
learning that fosters continuous improvement opportunities for students in the practice of business. In
the practice of business, student interns connect theory to practice and practice to theory to identify and
solve real world problems and opportunities related to the specified Bachelor’s level program outcomes.
Bachelor’s level program outcomes include:
MT490-1: Evaluate information management, planning, and control in business environments.
MT490-2: Analyze organizational processes and procedures in a variety of business settings.
MT490-3: Synthesize appropriate principles, concepts, and frameworks for making ethical decisions.
MT490-4: Assess the roles that structure, management, and leadership play in organizational
performance.
MT490-5: Evaluate how economics, government, and law affect value creation in the global context.
MT490-6: Evaluate career skills in the field of business and management
MT490: Internship Course Mission Statement
The mission of the Kaplan University Internship Program is to guide student interns in the actualization
of business and management theories and concepts learned throughout the Bachelor’s degree plan, in
connection with practical experiences within a reality based business setting.
FINAL PROJECT OVERVIEW
A business case is used by organizational stakeholders to present problems or opportunities to
organizational leadership in order to attain approval and/or funding to implement activities, initiatives ,
and projects aimed at solving the problems or capitalizing on the opportunities. Use of a business case is
standard practice in business and industry. A business case will present viable primary and secondary
data that is further developed into business intelligence. The business intelligence is presented in a
strategic context and is effectively and concisely summarized into conclusions, solutions, and
recommendations in the form of an implementation plan. Organizational leadership uses this business
intelligence to justify and decide on approaches to solving the problem or capitalizing on the
opportunity, carefully taking the action plan into consideration. The business case will clearly explain
the scope of the strategy and implementation plan by setting expectations, recommending a
measurement and monitoring plan to ensure effective and efficient management of the activities,
initiatives, and projects.
Learning how to develop a business case is an essential ability for the 21st Century business
professional. The business case developed throughout this course is based on your internship
organization and will result in final written and oral deliverables that are culminated in Unit 10 of the
course.
Final Project Timeline
Unit 1: Review professional writing guidelines and confirm ability to meet written
communication expectations.
Unit 2: Review Business Case Vignette instructions. Develop Business Case Vignette.
Unit 3: Discovery period. Explore practical work environment to identify problems and
opportunities.
Unit 4: Define the business case dilemma to identify root cause to problems and
opportunities.
Unit 5: Develop Management Research Questions based on business dilemma.
Unit 6: Develop Literature Review for course outcomes 1, 2, and 3 connecting practice to
theory to inductively build a background to substantiate the Management Research Questions.
Unit 7: Develop Literature Review for course outcomes 4, 5, and 6 connecting practice to
theory to inductively build a background to substantiate the Management Research Questions.
Unit 8: Design a strategy and action plan to solve problems and to capitalize on opportunities for Course
Outcomes 1, 2, and 3.
Unit 9: Design a strategy and action plan to solve problems and to capitalize on opportunities for Course
Outcomes 4, 5, and 6.
Unit 10: Finalize the business case vignette. Write the experiential learning testimony. Develop the
Executive Summary. Submit final written business case. Develop and conduct oral presentation
of Business Case.
Written Business Case Assignment
Your final written deliverable in this course is a Business Case that presents solutions to
problems and opportunities identified within your internship organization. Your focus will be on
identifying and evaluating problems and opportunities related to each of the topics within the course
outcomes. In the end, you will develop strategic and tactical plans with recommendations on
implementing your solutions to the problems and recommendations for capitalizing on the opportunities.
Scope of Work: Your business case is a professional document designed to persuade decision makers to
take evidence based action to solve problems or to capitalize on opportunities. The following criteria
explain the scope of work in your execution of this final assignment:
● Write a 20-page business case over the course of 10 weeks (not including title page, table of
contents, reference pages, or appendices).
● Revise the components of your business case using instructor feedback to improve quality in
your writing.
● Apply the appropriate persuasive, descriptive, and expository writing style techniques to
formulate your business case as indicated in the outline below.
● Build your business case using a professional documentation format
● Apply proper APA (6th edition) style referencing using intext citations and correct reference
structure.
● A minimum of 20 research resources must be used in your business case. Integrate a minimum of
12 Peer-Reviewed Journal Article References into the business case. Use of professional and
governmental websites is permitted above and beyond the required 12 Peer-Reviewed Journal
Articles.
● Thoroughly complete the business case using the following outline and framework:
Title Page: Professional design required. This is not an APA style formatted paper. It is a
professional document and desktop publishing skills are required to develop an attractive
business report title page and document format. Click here for an example title page format.
*** Note: Although APA style formatting is not required, it is pertinent to apply APA style
referencing to avoid plagiarism.
Testimony: In Unit 10, you will write a testimony about your experiential learning
journey. Whether it was full of positive or negative learning experiences, it is essential for
you to share your thoughts on experiential learning and the internship course. Use of
depictions such as diagrams, images, charts, and matrices is recommended. It is important to
explain any depictions included in your written work. This section is written descriptively.
This is the only section in the business case that can be written in first person.
Table of Contents: The table of contents outlines the major headings and subheadings throughout
the document.
Executive Summary: In Unit 10, you will write the Executive Summary. This section
should provide a synopsis of all essential elements of the business case being presented.
Summarize the vision of the strategy and implementation plan on solving problems and
capitalizing on opportunities. Use the abstract guidelines in the writing reference library to
guide the development of your abstract. Use the guidelines for using persuasive and
expository writing in this section. Your goal is to convince your reader that the solutions
proposed in your business case are viable and worthy of a positive judgment to implement.
Case Vignette: This section is where you tell the story of your internship organization
using time tested storytelling abilities to give your internship organization and identity and
to make the organization come alive in your writing. Use of depictions such as diagrams,
images, charts, and matrices is recommended. It is important to explain any depictions
included in your written work. This section is written persuasively using storytelling
techniques.
Business Dilemma: This section is where you provide background on the business issues
(problems & opportunities) related to the course outcome topics. This section describes the
purpose of the business case. Here, your goal is to identify the symptoms of issues that are
perceived as problems or opportunities for the organization. Ultimately, you want to get at
the root cause of these problems and opportunities to develop management research
questions in the next section. During this discovery process, you will synthesize practice
with theory to fully describe the nature of the business dilemma’s you discover. In this
section, include information related to the scope of the issues found during your problem
and/or opportunity discovery process. Develop a professional discussion using persuasive
and expository writing styles by providing perspectives on issues related to goals,
objectives, risks, benefits, advantages, features, disadvantages, project feasibility, technical
aspects, costs, planning, organizational change, project planning, quality management,
security, reliability of systems, strategy, tactics, disruptions, labor issues, training and
development, staffing issues, etc. These are just some general ideas for you to consider
exploring during your internship practice. Since we do not and will not control your
internship experience, it is up to you to identify the business dilemma’s the organization
faces with relation to the course outcome topics. Use of depictions such as diagrams,
images, charts, and matrices is recommended. It is important to explain any depictions
included in your written work.
Management Research Questions: Clearly formulate questions related to actions management might
take to solve the problems or to capitalize on opportunities related to the management
dilemma. Each course outcome must be addressed in your management research questions.
Since there are 6 course outcomes, you should have at minimum, 6 research questions based
on management dilemmas in relation to the course outcome topics. For example, Course
outcome 1 topics are about information management, planning and controls. You should
have at least one management research question addressing the overall topic of information
management, planning, and controls. You may have sub-questions that address each topic
individually to help organize and coordinate your research. Refer to the Unit 5 reading
material for guidance. Use persuasive and expository writing styles to develop this section.
Literature Review: The purpose of this section is to examine current and historically
significant research studies, company information, industry white papers, and other valid
data that provide substance and evidence to help draw conclusions that lead to the strategic
development of solutions to problems and/or methods for capitalizing on opportunities. The
literature review is the essence of connecting practice with theory, as discussed in the Unit 1
reading material. Use of depictions such as diagrams, images, charts, and matrices is
recommended. It is important to explain any depictions included in your written work. Use
persuasive and expository writing style techniques to develop this section.
Strategy Development: Evaluate and draw conclusions on the problems and/or
opportunities that you identified and fully researched from the inception of this business
case. Based on research, develop solutions to solve problems and/or be creative on how to
capitalize on opportunities. Create a vision and mission for your actions. State the objectives
of your solutions and justify how they meet the “SMART+C” criteria test. Develop and
propose alternative solutions and creative methods to the problems and/or opportunities.
Explain possible risks and barriers that pose a threat to the primary solution and explain how
to minimize the threats. Clearly explain the features and benefits of each solution presented
in the strategy. Use of depictions such as diagrams, images, charts, and matrices is
recommended. It is important to explain any depictions included in your written work. Use
persuasive and expository writing style techniques to develop this section.
Implementation Plan: Ever hear the old adage “People don’t plan to fail, they fail to
plan”? Planning a strategy is only the first step in curing root cause problems and/or
capitalizing on an opportunity with sustainability in mind. The next step is turning your
strategy into an action plan. This is all about turning a dream into reality. The purpose of the
action planning process is to ensure your proposed strategy is viable. It should explain how
each aspect of the strategy will be used to meet the stated objectives. Outline the action
steps that are needed to effect change to solve the problem and/or the steps needed to
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