Discussion Question 1
The term “quality” has different meanings depending on the context of how it is used, as well as the varying perspectives of different healthcare disciplines. From your perspective, how would you define “quality” and how would you distinguish between “Quality Assurance” and “Quality Improvement?”
Discussion Question 2
Different organizations may focus on selective issues as they relate to healthcare quality. What would you suggest are the key healthcare quality issues addressed by The Joint Commission and The Leapfrog Group? What are the similarities and differences between the two organizations?