I need 10 to 12 pages of literature review on the following articles:
literature_r___references.docx

Unformatted Attachment Preview

Collier, J. E., Moore, R. S., Horky, A., & Moore, M. L. (2015). Why the little things matter: Exploring
situational influences on customers’ self-service technology decisions. Journal of Business Research,
68703-710. doi:10.1016/j.jbusres.2014.08.001
Lee, H., & Lyu, J. (2016). Personal values as determinants of intentions to use self-service technology in
retailing. Computers In Human Behavior, 60322-332. doi:10.1016/j.chb.2016.02.051
Kallweit, K., Spreer, P., & Toporowski, W. (2014). Why do customers use self-service information
technologies in retail? The mediating effect of perceived service quality. Journal of Retailing and
Consumer Services, 21268-276. doi:10.1016/j.jretconser.2014.02.002
Paluch, S., & Wünderlich, N. V. (2016). Contrasting risk perceptions of technology-based service
innovations in inter-organizational settings. Journal of Business Research, 692424-2431.
doi:10.1016/j.jbusres.2016.01.012
Yusuf Dauda, S., & Lee, J. (2015). Technology adoption: A conjoint analysis of consumers‫ ׳‬preference on
future online banking services. Information Systems, 531-15. doi:10.1016/j.is.2015.04.006
Park, J., Gunn, F., Lee, Y., & Shim, S. (2015). Consumer acceptance of a revolutionary technology-driven
product: The role of adoption in the industrial design development. Journal of Retailing and Consumer
Services, 26115-124. doi:10.1016/j.jretconser.2015.05.003
Oliveira, T., Thomas, M., Baptista, G., & Campos, F. (2016). Full length article: Mobile payment:
Understanding the determinants of customer adoption and intention to recommend the technology.
Computers In Human Behavior, 61404-414. doi:10.1016/j.chb.2016.03.030
Nijssen, E. J., Schepers, J. L., & Belanche, D. (2016). Why did they do it? How customers’ self-service
technology introduction attributions affect the customer-provider relationship. Journal of Service
Management, 27(3), 276-298. doi:10.1108/JOSM-08-2015-0233
Otekhile, C., & Zeleny, M. (2016). Self Service Technologies: A Cause of Unemployment. International
Journal of Entrepreneurial Knowledge, 4(1), 60-71. doi:10.1515/ijek-2016-0005
Laukkanen, T. (2016). Consumer adoption versus rejection decisions in seemingly similar service
innovations: The case of the Internet and mobile banking. Journal Of Business Research, 692432-2439.
doi:10.1016/j.jbusres.2016.01.013
Leung, L. K., & Matanda, M. J. (2013). The impact of basic human needs on the use of retailing selfservice technologies: A study of self-determination theory. Journal Of Retailing And Consumer Services,
20549-559. doi:10.1016/j.jretconser.2013.06.003
Liu, S. (2012). The impact of forced use on customer adoption of self-service technologies. Computers In
Human Behavior, 281194-1201. doi:10.1016/j.chb.2012.02.002
Oh, H., Jeong, M., Lee, S. (., & Warnick, R. (2016). Attitudinal and Situational Determinants of SelfService Technology Use. Journal Of Hospitality & Tourism Research, 40(2), 236.
doi:10.1177/1096348013491598
Roy, R. (2014). A conceptual framework for consumer adoption behaviour of self-service technology in a
retail store: The moderating role of retailer’s servicescape. Abhigyan, 32(2), 37-48.

Purchase answer to see full
attachment