Conduct an interview with an IS/IT leader (CIO, Director or manager) using “The IS Organization as a Whole” questions on pages 131-132 of your text as a model (If they do actually run IS, do not ask question 16). Write your summary of the interview in essay format describing what you learned from the interview.
exhibit_5.docx
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Exhibit 5.2 provides an example of interview questions to use for IS
individuals.
In addition to talking to the individuals in the formal IS organization,
it may also be useful to talk to the informal IS support organization. There
may be several individuals in the business that have IS-related responsibilities
such as business analysis, report generation, or support of an
engineering network or tools.
_
Exhibit 5.2 IS Interview Questions
Your Job
1. What are your title, role, and areas of responsibility?
2. Explain the IS environment that you are responsible for (i.e., PC environment,
network, or business application). Do you have any documentation
that would help to better explain your area or your job?
3. How long have you been at the company?
4. What is your current skill set? How long have you been in IS?
5. What current projects are you working on? On what activities do you spend
your time?
6. Are your work and projects clearly prioritized?
7. How much of your time is spent on support versus projects?
8. Do you have any concerns or issues relative to your job?
9. Do you have the tools and resources necessary to do your job? Do you
have the training you need?
10. Are you getting the communication that you need? What other communication
would be helpful? Are there any meetings or communication you
would like to see eliminated?
11. What things do you like about your job and the IS group? Do you feel
motivated to do a good job?
12. What things do you not like about your job and the IS group? What
frustrates you about your job?
13. What are your career interests or direction?
The IS Organization as a Whole
1. What is the direction of IS as a department? What is the mission and vision
of IS? What are the goals and objectives? Are any documents available that
would be helpful for me to review?
2. What are the strengths of IS as an organization?
3. What are the weaknesses, or areas of improvement, for IS? What suggestions
do you have on how to improve IS and the service the organization
provides?
132 _ A Practical Guide to Information Systems Strategic Planning
4. Opportunities?
5. Threats?
6. Describe the culture within IS.
7. How would you characterize the leadership team? Are you getting proper
feedback and the direction you need?
8. What are some factors (strengths or weaknesses) in the company as a whole
that impact the ability of IS to deliver? Is there anything that could be
changed in the business to improve the IS environment and ability to
execute?
9. What are ways that you think IS could assist the business? What are the
specific business goals and how can technology support the business goal?
10. What are specific technologies that you think would be useful to implement?
What industry trends do you think are particularly applicable in
your industry?
11. Which technologies do you use today? What components, technologies,
or projects do you think should be included in the technology roadmap?
Do you have any opinions on the technical architecture and specific
directions that should or should not be taken?
12. Do you feel that IS is aligned well with the business? Why or why not?
13. Do you feel that IS provides a strategic advantage to the company? Why
or why not?
14. Is the company getting the proper value from IS that it should? Why or
why not? What metrics do you think would help measure the value IS
provides?
15. If you could stop the world and fix or change one thing in IS, what would
that be?
_
16. What would you change if you ran IS?
Surveys
Surveys can be useful tools for obtaining quantifiable information to
compare from year to year. Follow the same survey guidelines provided
in Chapter 4. The most important guideline is to conduct a survey only
if you intend to do something with the information. Like interviews,
conducting the survey sets an expectation for improvements. Exhibit 5.3
provides an example of a survey to use for IS.
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