Imagine that you are a member of the HR department of a small retail
company and upper management has asked you to create a new employee customer
service training class for all new employees.
Write a six to seven (6-7) pages paper in which you:
Justify the use of a needs assessment of your company’s proposed employee
customer service training, stressing five (5) ways in which such an assessment
would expose any existing performance deficiencies.
Develop a customer service training implementation plan and determine the
method of training (i.e., presentation, discussion, case study, discovery, role
play, simulation, modeling, or on-the-job training).
Justify why you selected the training method that you did.
Propose two (2) ways to motivate an employee who has no interest in
attending a training class.
Develop a survey to collect feedback from the employees who attend the
training.
Use at least three (4) quality academic resources in this assignment. Note:
Wikipedia and other Websites do not qualify as academic
resources.
Your assignment must follow these formatting requirements:
Be typed, double spaced, using Times New Roman font (size 12), with one-inch
margins on all sides; citations and references must follow APA or
school-specific format. Check with your professor for any additional
instructions.
Include a cover page containing the title of the assignment, the student’s
name, the professor’s name, the course title, and the date. The cover page and
the reference page are not included in the required assignment page length
rubric.pdf
Unformatted Attachment Preview
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Grading for this assignment will be based on answer quality, logic / organization of the paper, and language
and writing skills, using the following rubric.
Points: 200
Assignment 4: HR Training Class
Unacceptable
Fair
Proficient
Exemplary
Criteria
1. Justify the use of a
needs assessment of
your company’s
proposed employee
customer service
training, stressing five
(5) ways in which such
an assessment would
expose any existing
performance
deficiencies.
Weight: 20%
2. Develop a customer
service training
implementation plan
and determine the
method of training (i.e.,
presentation,
discussion, case study,
discovery, role play,
simulation, modeling,
or on-the-job training).
Weight: 20%
3. Justify why you
selected the training
method that you did.
Weight: 10%
4. Propose two (2)
ways to motivate an
employee who has no
interest in attending a
training class.
Weight: 15%
5. Develop a survey to
collect feedback from
the employees who
attend the training.
Weight: 20%
6. 3 references
Weight: 5%
Below 70% F
70-79% C
80-89% B
90-100% A
Did not submit or
incompletely
justified the use of a
needs assessment
of your company’s
proposed employee
customer service
training, stressing
five (5) ways in
which such an
assessment would
expose any existing
performance
deficiencies.
Did not submit or
incompletely
developed a
customer service
training
implementation plan
and did not submit
or incompletely
determined the
method of training
(i.e., presentation,
discussion, case
study, discovery,
role play, simulation,
modeling, or on-thejob training).
Did not submit or
incompletely
justified why you
selected the training
method that you did.
Did not submit or
incompletely
proposed two (2)
ways to motivate an
employee who has
no interest in
attending a training
class.
Did not submit or
incompletely
developed a survey
to collect feedback
from the employees
who attend the
training.
No references
provided
Partially justified the
use of a needs
assessment of your
company’s
proposed employee
customer service
training, stressing
five (5) ways in
which such an
assessment would
expose any existing
performance
deficiencies.
Satisfactorily
justified the use of a
needs assessment
of your company’s
proposed employee
customer service
training, stressing
five (5) ways in
which such an
assessment would
expose any existing
performance
deficiencies.
Thoroughly justified
the use of a needs
assessment of your
company’s
proposed employee
customer service
training, stressing
five (5) ways in
which such an
assessment would
expose any existing
performance
deficiencies.
Partially developed
a customer service
training
implementation plan
and partially
determined the
method of training
(i.e., presentation,
discussion, case
study, discovery,
role play,
simulation,
modeling, or on-thejob training).
Satisfactorily
developed a
customer service
training
implementation plan
and satisfactorily
determined the
method of training
(i.e., presentation,
discussion, case
study, discovery,
role play,
simulation,
modeling, or on-thejob training).
Thoroughly
developed a
customer service
training
implementation plan
and thoroughly
determined the
method of training
(i.e., presentation,
discussion, case
study, discovery,
role play,
simulation,
modeling, or on-thejob training).
Partially justified
why you selected
the training method
that you did.
Satisfactorily
justified why you
selected the training
method that you
did.
Satisfactorily
proposed two (2)
ways to motivate an
employee who has
no interest in
attending a training
class.
Thoroughly justified
why you selected
the training method
that you did.
Partially developed
a survey to collect
feedback from the
employees who
attend the training.
Satisfactorily
developed a survey
to collect feedback
from the employees
who attend the
training.
Thoroughly
developed a survey
to collect feedback
from the employees
who attend the
training.
Does not meet the
required number of
references; some or
all references poor
quality choices.
5-6 errors present
Meets number of
required references;
all references high
quality choices.
Exceeds number of
required references;
all references high
quality choices.
3-4 errors present
0-2 errors present
Partially proposed
two (2) ways to
motivate an
employee who has
no interest in
attending a training
class.
Thoroughly
proposed two (2)
ways to motivate an
employee who has
no interest in
attending a training
class.
https://blackboard.strayer.edu/bbcswebdav/institution/HRM/530/1162/Week8/Week%208…
8/18/2016
Page 2 of 2
7. Clarity, writing
mechanics, and
formatting
requirements
More than 6 errors
present
Weight: 10%
https://blackboard.strayer.edu/bbcswebdav/institution/HRM/530/1162/Week8/Week%208…
8/18/2016
…
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