Your health care organization has called upon you to lead a work team to identify service-quality problems within the environment.

 
Individual Portion

Answer the following questions about work teams:

 
What are the benefits of a strong work team?

What are the common problems that a work team can face when working together?

When is it appropriate to use work teams?

What is the individual’s role within the team?

Do you feel that a work team is beneficial to the staff?