GSCM206 Managing Operations Across the Supply Chain
Week 1 Quiz
Question 1
(TCO 1) Which of the following is a current trend in operations management?
Quality circles
Domestic focus
Supply chain independence
Mass customization
All of the above
Question 2
(TCO 2) Which of the following does not represent a reason for globalizing operations?
Reduce costs
Improve supply chain
Understand new markets
Attract and retain global talent
None of the above
Question 3
(TCO 1) An operations task performed at Hard Rock Café is
borrowing funds to build a new restaurant.
advertising changes in the restaurant menu.
calculating restaurant profit and loss.
preparing employee schedules.
All of the above
Question 4
(TCO 4) Gibson Valves produces air valves on a five-person assembly line. If they produce 1,200 valves in an 8-hour shift, what is the labor productivity of the line?
2 valves/labor hour
4 valves/labor hour
30 valves/labor hour
40 valves/labor hour
80 valves/labor hour
Question 5
(TCO 4) The Dulac Box plant produces 400 cypress packing boxes in one two-person assembly line during a 10-hour shift. What is the labor productivity of this assembly line?
20 boxes/labor hour
25 boxes/labor hour
50 boxes/labor hour
250 boxes/labor hour
500 boxes/labor hour
Question 6
(TCO 4) John has a part-time business taking engagement photos. He currently works a total of 5 hours per day to produce 15 group photos. What is his productivity?
1 photo per hour
2 photos per hour
3 photos per hour
4 photos per hour
Question 7
(TCO 2) Which is not true regarding differences between goods and services?
Services are generally produced and consumed simultaneously; tangible goods are not.
Services tend to be more knowledge-based than goods.
Services tend to have a more inconsistent product definition than goods.
Goods tend to have higher customer interaction than services.
None of the above
Question 8
(TCO 2) Which of the following is an example of competing on quick response?
A firm produces its product with less raw material waste than its competitors.
A firm offers more reliable products than its competitors.
A firm’s products are introduced into the market faster than its competitors.
A firm’s research and development department generates many ideas for new products.
Question 9
(TCO 2) The impact of a firm’s strategies to achieve their mission is which of the following?
They exploit opportunities and strengths.
They operate on medium-range tactics.
They are not long range.
They neutralize threats and avoid weaknesses.
They both exploit opportunities and strengths, and they neutralize threats and avoid weaknesses.
Question 10
(TCO 4) According to the authors, what are the three key strategic concepts that allow firms to achieve competitive advantage?
Productivity, efficiency, and quality leadership
Differentiation, cost leadership, and efficient response
Differentiation, cost leadership, and quick response
Distinctive competency, cost leadership, and experience
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