please review the guidelines carefully.it doesn’t have to be long. the most important thing is to do exactly the same as they requested
direct_letter_assignment_guidelines.docx
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Bus 130 Guidelines for Direct Claim Letter
Value: 5%
Content:
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Direct Letter – Choose one of the following:
• Select a product or service that has disappointed you. Write a claim letter
requesting a refund, replacement, explanation, or whatever seems reasonable.
• Or, write a letter to Brian Anderson, Vice President of Operations and Chief
Operating Officer, of BC Transit. You should request improvements in bus service
to Camosun College. Focus on a specific route, or geographic area that does not
have sufficient service. As a student you are forced to buy an annual pass, and
even students with their own vehicles find parking is lacking and thus have a
need to use the BC Transit system. Use the BC Transit website to get facts about
the route(s) you want improved.
Format:
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Block all information to the left (left justify)
Dear Mr. / Ms. (last name): (note – full colon!)
Paragraphs: single space within; double space between; do not indent
Close with Sincerely,
Make sure you sign the letter
Enclosure: add this after your name at the bottom to indicate additional documentation
(if needed)
APA requires: 12 point Times New Roman font
Do NOT right justify text
Sample format direct letter – text page 202
Approach:
For a straightforward claim, use the direct approach:
Open – clearly state your request (i.e. why you are writing)
Body – explain the problem and justify your request. Provide evidence if appropriate
Close – state your request for action (i.e. how you would like them to respond), and include a
date you would like a response by. End with a statement of good will and an indication of your
intent to continue doing business with them, if appropriate.
Evaluation:
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Bring a first draft, typed, hard copy, letter to class Wed, Oct 7 for peer editing
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Final version is due 5pm Friday, Oct 9. Late assignments will not be marked.
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