Answer the following question with references and make sure no plagrisiamThe team will develop and present a PowerPoint presentation from your selected RFP and planning work that you have completed over the last nine weeks. In addition to this – you will also develop assumptions, along with communication and stakeholder management plans. In terms of format for your MS PowerPoint presentation, consider that you are making a presentation as you would in a business environment where your audience may be comprised of fellow team members, work colleagues, upper management, sponsor, and/or other external stakeholders, so you definitely want to be professional and business-appropriate. This presentation is about the results of your work.The following are the minimum areas or topics that must be included in the presentation.Title PageAgendaOverview of RFPAssumptionsScope StatementKey MilestonesHR PlanCosts (Low to High Range)Risks and Risk MatrixCommunication PlanStakeholder Management PlanSummary
rfp___it_support_services.pdf
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CITY OF DuPONT
REQUEST FOR PROPOSALS
INFORMATION TECHNOLOGY
SUPPORT SERVICES
Issue Date:
January 5, 2006
Due Date:
3:00 P.M., January 31, 2006
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CITY OF DuPONT
REQUEST FOR PROPOSALS
INFORMATION TECHNOLOGY SUPPORT SERVICES
I.
Introduction
The City of DuPont is soliciting proposals from qualified professional vendors for Information
Technology support services. The qualified vendor will enable the City to significantly improve
information technology (IT) effectiveness, enhance its quality of services, minimize its support
cost, and maximize return on investment in IT.
II.
Background Information
The City of DuPont currently runs a Windows 2000 server with workstations running Windows
2000 or Windows XP Professional. These workstations connect via basic network shares to the
server which serves as a basic file server and a Springbrook financial software server. City Hall
is connected to the Internet via a T-1 line provided by Eschelon Telecommunications. The Police
Department computers are managed by LESA (Law Enforcement Support Agency) and they
connect to the Internet via LESA’s connection. The Fire Department currently connect to the
Internet via Comcast cable, and the Public Works shop is in the process of installing an additional
T-1 line to connect via Eschelon. City E-Mail and the City website are hosted by Eschelon
Telecommunications.
The City deploys Norton Corporate Security for computers located within City Hall. Outside
City Hall (Fire and Public Works) users have stand-alone versions of Norton Antivirus which
updates via LiveUpdate. The Windows 2000 Server was originally designed for use for
Springbrook only, but has been adapted for file server use. This is an issue which needs to be
addressed so as to keep the systems separate in the future.
III.
Services Required
The following details the services to be provided to the City of DuPont in the area of information
services:
1. Initial Assessment – Compile/update inventory of all information technology related
assets, assess system architecture and current processes, and make recommendations for
improved city-wide IT system performance.
2. Desktop Applications Support – Performs basic support functions including installing
PCs, laptops, PDAs, printers, peripherals, and office automation software; diagnosing and
correcting desktop application problems, configuring laptops and desktops for standard
applications and identifying and correcting end user hardware problems, and performing
advanced troubleshooting. Maintain an up-to-date inventory of ALL City computer
related hardware and make available to City personnel upon request. Assist designated
City personnel with software and hardware purchases. Assist in development of
software/hardware policies and procedures.
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3. Server Administration Services – Managing computer systems and networks to include
complex application, database, messaging, web and other servers and associated
hardware, software, communications, operating systems necessary for the quality,
security, performance, availability, recoverability, and reliability of the system. Ensure
scheduled preventive maintenance for equipment is properly and promptly performed;
maintain the maintenance records on the equipment; develop operations, administrative,
and quality assurance back-up plans and procedural documentation. Setup new users and
edit or remove existing users on server. Server performance and capacity management
services with reporting when specified thresholds are reached. Configuration
management, including changes, upgrades, patches, etc. Support of Springbrook
financial software and other specialized software products of the City of DuPont as it
relates to the server(s) and associated hardware. Management of user logins and security.
Coordinate repair and maintenance work with contracted repair vendors and ensure
repairs are conducted in a timely fashion.
4. Network Administration Services – Scope of activity includes all City network
equipment including switches, firewalls, routers, and other security devices. Primary
installation and maintenance of printers, network copiers/scanners, etc. Primary
maintenance including regular analysis, routine configuration changes, and installation of
patches and upgrades. Alert notifications to designated City personnel in the event of
failure. Complete proactive monitoring of network equipment including bandwidth
utilization, and other performance indicators, with reporting when specified thresholds
are reached. Network performance and capacity management services, and network
troubleshooting. Maintain network documentation and procedures.
5. Security – Maintenance of virus detection programs on City servers, email and all other
City computers and laptops. Perform security audits as requested and notify City
personnel immediately of suspected breaches of security or instruction detection.
Configure City system to enable remote access in a secure environment and provide
remote access administration as requested by designated City personnel.
6. Strategic Planning – Engineering, planning, and design services for major system
enhancements, including installations and upgrades of new or existing systems.
Examples include major server upgrades, storage system upgrades, redesign of backup
systems, etc. Provide technical leadership for server technology issues. Make
recommendations for future purchasing and technology needs. Install new servers,
software and hardware and transfer data when acquired. Strategic planning, design, and
installation/upgrade of core network systems. Examples include major network upgrades,
provider changes, IP schema redesign, installation of “core” network devices, etc.
IV.
Submittal Requirements
The following information shall be required in the RFP submittal:
1.
Letter of Transmittal–The letter is not intended to be a summary of the proposal itself.
The letter of transmittal must contain the following statements and information:
a. Company name, address, and telephone number(s) of the firm submitting the
proposal.
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b. Name, title, address, e-mail address, and telephone number of the person or
persons to contact who are authorized to represent the firm and to whom
correspondence should be directed.
c. Federal and state taxpayer identification numbers of the firm.
d. Briefly state your understanding of the services to be performed and make a
positive commitment to provide the services as specified.
e. The letter must be signed by a corporate officer or other individual who is legally
authorized to bind the applicant to both its proposal and cost schedule.
f. Statement which indicates “proposal and cost schedule shall be valid and binding
for Ninety (90) days following proposal due date and will become part of the
contract that is negotiated with the City.”
2.
General Vendor Information – Please provide the following information:
a.
b.
c.
d.
e.
Length of time in business
Length of time in business of providing proposed services
Total number of clients
Total number of public sector clients
Number of full-time personnel in:
Consulting
Installation and training
Sales, marketing, and administrative support
f. Location of headquarters and any field offices
g. Location of office which would service this account
3.
Describe how your firm is positioned to provide the services listed above and provide
a history of experience on providing similar services.
4.
Describe your approach to providing these services and your methodology for
providing on-going support.
5.
Provide the name, title, address, and telephone number of three references for clients
whom you have provided similar services. Please provide information referencing
the actual services provided, customer size (number of users), and the length of
tenure providing services to this client.
6.
Staff Resources – Identify names of principals and key personnel who will actually
provide the information technology services. Summarize the experience and
technological expertise of these staff. Describe the role and responsibilities that each
of these individuals will have. Full resumes of these individuals should be appended
to the proposal. The local availability of staff that will be providing these services
shall be an important consideration.
7.
Support Services – Please answer the following:
a. Is help desk support available?
b. When is support available? (indicate XX a.m. to XX p.m. in Pacific time and the
days of the week).
c. How are charges for support structured, documented, and tracked?
d. Do you provide a toll-free support number?
e. Please describe your problem escalation process, including:
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f.
8.
Initial problem identification (hand-off from help desk)
Triage for priority and severity of problem
Steps for resolving problem escalation when a solution is not forthcoming or
an implemented solution is unsatisfactory
Final authority regarding conflicts
Indicate your response time and goal and also your statistics regarding meeting
that goal.
If your company has had a contract terminated for default during the past five years,
all such incidents must be described. Termination for default is defined as notice to
stop performance due to the vendor’s nonperformance or poor performance; and the
issue was either (a) not litigated or (b) litigated, and such litigation determined the
vendor to be in default. If default occurred, list complete name, address and
telephone number of the party. If NO such terminations for default have been
experienced by the vendor in the past five years, declare that.
The City will evaluate the facts and may, at its sole discretion, reject the vendor’s
proposal if the facts discovered indicate that completion of a contract resulting from
this RFP may be jeopardized by selection of this vendor.
9.
Beyond the scope of this RFP, what services (related or otherwise) does your
organization provide that may be of interest to the City?
10.
Proposal Summary – Summarize your proposal and your firm’s qualifications.
Additionally you may articulate why your firm is pursuing this work and how it is
uniquely qualified to perform it. Include other pertinent information that helps the
City determine your overall qualifications.
Your proposal summary is not to exceed two pages.
11.
Cost of Services
a. The proposal must contain a fee schedule that includes hourly rates for proposed
services.
b. Describe how your services are priced, and any specific pricing you are able to
provide.
c. Define any additional charges (e.g. travel expenses).
d. Do you have any state contracts that the City of DuPont would be able to utilize?
V.
Evaluation Criteria and Process
A selection committee will conduct an evaluation of qualifications and will rate each submittal
based upon the following criteria:
Experience
Understanding of services to be provided
Personnel expertise
Compatibility with end users
Project approach
Satisfaction of clients/end users
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VI.
Deadline for Submissions of Proposals
Five (5) sealed copies of the proposal must be received by the City of DuPont prior to 3 P.M. on
Tuesday, January 31, 2006. One (1) copy should be submitted as a loosely-bound reproducible
copy. All copies of the proposals must be under sealed cover and plainly marked as “Information
Technology Support Services Proposal”. Proposals shall be delivered or mailed to:
City of DuPont – City Clerk’s Office
IT Support Services Proposal
303 Barksdale Avenue
DuPont, WA 98327
Any questions regarding this proposal are to be submitted to:
Dawn Schauer, Finance & Support Services Director
City of DuPont
303 Barksdale Avenue
DuPont, WA 98327
(253) 912-5383
DSchauer@ci.dupont.wa.us
VII.
Miscellaneous
1. The DuPont City Council reserves the right to reject any and all proposals for failure to
meet the requirements contained herein, to waive any technicalities, and to select the
proposal which, in the City Council’s sole judgment, best meets the requirements of the
project.
2. The RFP creates no obligation on the part of the City to award a contract or to
compensate the proposer for any costs incurred during proposal presentation, response,
submission, presentation, or oral interviews (if held). The City reserves the right to
award a contract based upon proposals received without further discussion or negotiation.
Proposers should not rely upon the opportunity to alter their qualifications during
discussions.
3. The City further reserves the right to make such investigation as it deems necessary to
determine the ability of proposers to furnish the required services, and proposers shall
furnish all such information for this purpose as the City may request.
4. Proposers much specifically identify any portions of their submittals deemed to contain
confidential or proprietary information, or trade secrets. Those portions must be readily
separable from the balance of the proposal. Such designations will not necessarily be
conclusive, and proposers may be required to justify why the City Council should not,
upon written request, disclose such materials.
5. The vendor awarded said contract will be subject to City of DuPont business license as
required in DuPont municipal code.
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