Patients call the doctors office to request an appointment.
An appointment secretary handles the calls and passes the patient off to a nurse practitioner if it
is an emergency.
For old patients, the appointment secretary accesses the patients record from the patients records
database. For new patients, the appointment secretary collects basic information like name, age,
and insurance carrier from the caller and creates a basic patient record.
The appointment secretary accesses the doctors and health practitioners schedules database and
schedules an appointment for the patient. The appointment secretary then accesses the scheduled
appointment database and updates the appointment schedules as appropriate.
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