Sometimes, people just want others to listen. They want to voice their concerns and feelings, while knowing they were heard accurately. As a professional, it is just as important to respond to clients in a way that allows them to believe that you have heard them. Your responses can demonstrate your understanding of where that person is at that moment. During this process, it is just as important to correct misconceptions of the client when listening.
To Prepare
Review Chapter 8 in the Summers textbook for sample openers for empathetic responses. Choose one of the Reflective Listening Exercises IVI in your Summers course text, pp. 180186. You should complete all components in the exercise section that you have chosen. You can access a Word Document of these exercises in your Weekly Resources.
For this Assignment
Complete the Reflective Listening exercises in the Summers textbook and report your responses. You can use the Word document of the exercises in the Weekly Resources.
Note: You should delete the exercises that you are not using from your Word document.
Reflective Listening I
Instructions: People communicate words and ideas, and sometimes it seems appropriate to respond to the content of what someone has just said. Behind the words, however, lie the feelings. Often it is most helpful to respond to the feelings.Following are statements made by people with problems. For each statement, first identify the feeling; write down the word you think best describes how the person might be feeling. Next, write a brief empathic responsea short sentence that includes the feeling. Refer to the sample openers provided in Chapter 7 under the heading Useful Responses.
1.When I was in court, the defense attorney really pounded me. You know, like he thought I was lying or didnt believe me or thought I was exaggerating.
FEELING:
EMPATHIC RESPONSE:
2.Those dirty, lousy creeps! Everything was fine in my life, and they really, really ruined everything! I dont care if I go on or not. Why live if someone can just take everything away from you in one night?
FEELING:
EMPATHIC RESPONSE:
3.I know you said this is temporary housing and all, but I never had a place like this place. I cant stand to think I have to move again sometime, and God knows where Ill go.
FEELING:
EMPATHIC RESPONSE:
4.This whole setup is the pits. He gets to stay in the house after beating me half to death, and I have to go to this cramped little room. Does that make sense?
FEELING:
EMPATHIC RESPONSE:
Instructions Part II: Now go back and respond to the content in each of these vignettes.
Reflective Listening II
Instructions: People communicate words and ideas, and sometimes it seems appropriate to respond to the content of what someone has just said. Behind the words, however, lie the feelings. Often it is most helpful to respond to the feelings.Following are statements made by people with problems. For each statement, first identify the feeling; write down the word you think best describes how the person might be feeling. Next, write a brief empathic responsea short sentence that includes the feeling. Refer to the sample openers provided in Chapter 7 under the heading Useful Responses.
1.Sometimes it kind of makes me sick to think of all the stuff I did when I was drinking. Id like to go and take it all back, but how do you ever do that?
FEELING:
EMPATHIC RESPONSE:
2.I just cant go out in the car. All I hear is the screech of tires and the awful thud and scrape of metal. I thought I was dying. I can see it all before me as if it was yesterday.
FEELING:
EMPATHIC RESPONSE:
3.We have a neighborhood problem here! Yes we do! A real big idiot lives in that house. A real nut! He trimmed my own yard with a string trimmer and threw stones all over my car. Ruined the paint!
FEELING:
EMPATHIC RESPONSE:
4.I never meant to get pregnant. I know everyone says that, but I didnt! I cant think straight. What about my job and school and all my plans? I feel sick. I feel all the time like Im going to faint.
FEELING:
EMPATHIC RESPONSE:
Instructions Part II: Now go back and respond to the content in each of these vignettes.
Reflective Listening III
Instructions: People communicate words and ideas, and sometimes it seems appropriate to respond to the content of what someone has just said. Behind the words, however, lie the feelings. Often it is most helpful to respond to the feelings.Following are statements made by people with problems. For each statement, first identify the feeling; write down the word you think best describes how the person might be feeling. Next, write a brief empathic responsea short sentence that includes the feeling. Refer to the sample openers provided in Chapter 7 under the heading Useful Responses.1.I can tell you now, I just cant go back there. I just feel as if my husband will kill me one of these times.
FEELING:
EMPATHIC RESPONSE:
2.I cant stand those people! They made fun of that retarded kid night and day. I hope they get theirs!
FEELING:
EMPATHIC RESPONSE:
3.Ive been clean for 8 months! If you had told me this would happen a year ago, Id have laughed in your face.
FEELING:
EMPATHIC RESPONSE:
4.When I was a little kid, my mom and dad got along okay, but now they fight all the time, and my mother says my dad is on drugs and has a girlfriend. Home is like hell.
FEELING:
EMPATHIC RESPONSE:
Instructions Part II: Now go back and respond to the content in each of these vignettes.
Reflective Listening IV
Instructions: People communicate words and ideas, and sometimes it seems appropriate to respond to the content of what someone has just said. Behind the words, however, lie the feelings. Often it is most helpful to respond to the feelings.Following are statements made by people with problems. For each statement, first identify the feeling; write down the word you think best describes how the person might be feeling. Next, write a brief empathic responsea short sentence that includes the feeling. Refer to the sample openers provided in Chapter 7 under the heading Useful Responses.
1.When I took that test, it was really hard. And I guess I was nervous. I mean, I couldnt think of any of the answers.
FEELING:
EMPATHIC RESPONSE:
2.Those guys are lousy! Theyre always snickering and making fun of other people, especially people who have a disability. They make me sick!
FEELING:
EMPATHIC RESPONSE:
3.I know Jim said we could be buddies at swim practice, but Im probably not as good a swimmer as he is. I feel sort of silly trying to swim with him. Maybe he would like to have a better buddy.
FEELING:
EMPATHIC RESPONSE:
4.This whole setup sucks. This other guy gets the tutor, and the teacher tells me to go home and see if my mother can tutor me. She never had this math. Math isnt even her thing. Does that make sense?
FEELING:
EMPATHIC RESPONSE:
Instructions Part II: Now go back and respond to the content in each of these vignettes.
Reflective Listening V
Instructions: People communicate words and ideas, and sometimes it seems appropriate to respond to the content of what someone has just said. Behind the words, however, lie the feelings. Often it is most helpful to respond to the feelings.Following are statements made by people with problems. For each statement, first identify the feeling; write down the word you think best describes how the person might be feeling. Next, write a brief empathic responsea short sentence that includes the feeling. Refer to the sample openers provided in Chapter 7 under the heading Useful Responses.
1.Well, every time I go off my meds, I get kind of crazy. My minister is really putting the pressure on me to quit and let God take over my illness.
FEELING:
EMPATHIC RESPONSE:
2.The people at the halfway house are so nice to me, compared to the way things were with my family.
FEELING:
EMPATHIC RESPONSE:
3.You have some nerve, having the therapist see my son every week for 6 months, and then you refuse to tell me more than hes doing better. How do I know hes doing better?
FEELING:
EMPATHIC RESPONSE:
4.Ive been on the streets since 1972, and I never slept inside a night until now. I dont know, I just cant seem to stay out like I used to without getting this cough.
FEELING:
EMPATHIC RESPONSE:
Instructions Part II: Now go back and respond to the content in each of these vignettes.
Reflective Listening VI
Instructions: People communicate words and ideas, and sometimes it seems appropriate to respond to the content of what someone has just said. Behind the words, however, lie the feelings. Often it is most helpful to respond to the feelings.
Following are statements made by people with problems. For each statement, first identify the feeling; write down the word you think best describes how the person might be feeling. Next, write a brief empathic responsea short sentence that includes the feeling. Refer to the sample openers provided in Chapter 7 under the heading Useful Responses.
1.I cant believe I was that intoxicated! I just dont believe it. Their gizmo must have been broken or something. I just didnt drink that much and I wouldnt be driving if I had!
FEELING:
EMPATHIC RESPONSE:
2.You dont expect us to take Alfred into our home, do you? He is very mentally illtore up the house several times. I reallywell, I know hes my son, but I just cant deal with the way hes been in the past.
FEELING:
EMPATHIC RESPONSE:
3.I can tell you what scares me most. Its being by myself at the house one night and having him come back. I dont know if I can go on living there.
FEELING:
EMPATHIC RESPONSE:
4.I just cant go to class. Not after making a fool of myself the last time. I got every answer wrong when the teacher called on me, and people were making fun . It was terrible!
FEELING:
EMPATHIC RESPONSE:
Instructions Part VI: Now go back and respond to the content in each of these vignettes.
Recent Comments