The _____is the time it takes to turn an idea into a finished product.
Question options:
a)
product development cycle
b)
productivity curve
c)
product design process
d)
utility maximizer
Question 2
All of the following are legs of the Three-Legged Stool of Total Quality EXCEPT:
Question options:
a)
measures.
b)
people.
c)
processes.
d)
customer focus.
Question 3
Which of the following certifications is for managers who lead and champion continual-process improvement initiatives?
Question options:
a)
Calibration technician
b)
Six Sigma Green Belt
c)
Manager of Quality/Organizational Excellence
d)
Quality Process Analyst
Question 4
Which of the following countries is the most competitive country in the world?
Question options:
a)
Germany
b)
United States
c)
Japan
d)
Switzerland
Question 5
The most important key in maximizing competitiveness is:
Question options:
a)
education.
b)
human resources.
c)
teamwork.
d)
government.
Question 6
The antithesis of total quality is:
Question options:
a)
customer and stakeholder focus.
b)
employee engagement and teamwork.
c)
management by objectives.
d)
management by accounting.
Question 7
The need to improve an organization’s _______correlates directly with the process of making and measuring quality improvements.
Question options:
a)
productivity curve
b)
financial condition
c)
product design
d)
customer focus
Question 8
Which of the following is a trend that will shape the future of quality management?
Question options:
a)
The Deming Cycle
b)
The Juran Trilogy
c)
Global economy
d)
Increasing global competition
Question 9
Which of the following statements are considered TRUE concerning the effects of global integration?
Question options:
a)
It has helped fuel economic growth throughout the industrialized world.
b)
It can be the Achilles heel of economic growth.
c)
Downturns in one country can now have a ripple effect that quickly spreads to other countries.
d)
All of the above
Question 10
Management-by-accounting encourages _____cost cutting instead of _____ improvement.
Question options:
a)
low; long-term
b)
long-term; short-term
c)
long-term; long-term
d)
short-term; long-term
Question 11
The _____certification is for individuals who develop and operate quality control systems, apply and analyze testing and inspection procedures, diagnose and correct quality problems, understand human factors and motivation, understand quality cost techniques, develop and administer management information systems, and audit quality systems.
Question options:
a)
Quality Supervisor
b)
Quality Technician
c)
Quality Engineer
d)
Manager of Quality/Organizational Excellence
Question 12
By _____the United States was consuming more than it produced and the trend continues to this day.
Question options:
a)
1960
b)
1970
c)
1980
d)
1990
Question 13
Crosby’s Quality Vaccine consists of three ingredients. They are:
Question options:
a)
determination, education, and implementation.
b)
equipment standards, performance standards, and Six Sigma standards
c)
management, teamwork, and process improvement
d)
customer expectations, equipment standards, and conformance to specifications
Question 14
One of the ways _____can be accomplished is by structuring work that allows employees to make decisions concerning the improvement of work processes within well-specified parameters.
Question options:
a)
aesthetics
b)
conformance
c)
empowerment
d)
peak performance
Question 15
According to the Three-Legged Stool of Total Quality, the seat of the stool is(are):
Question options:
a)
people.
b)
processes.
c)
measures.
d)
customers.
Question 16
Which of the following functions is part of the Juran Trilogy?
Question options:
a)
Pareto Principle
b)
Quality planning
c)
Unity of purpose
d)
Six Sigma Program
Question 17
In a total quality organization, _____define(s) quality.
Question options:
a)
employees
b)
internal and external customers
c)
management
d)
continual improvement
Question 18
Two U.S. consultants who worked with Japanese managers during that country’s efforts to improve quality in the 1950s were:
Question options:
a)
Juran and Crosby.
b)
Deming and Crosby.
c)
Deming and Juran.
d)
Crosby and Joiner.
Question 19
Now that we are in a global information society, it is clear that corporations must incorporate into their strategic planning and their everyday operations the accelerating macro-environmental phenomenon of ____________, in which the rapid developments in information and communication technologies (ICTs) are propelling globalization and vice versa.
Question options:
a)
technocracy
b)
strategic technology
c)
technoinfrastructure
d)
technoglobalism
Question 20
Job satisfaction factors are all affected by quality and, in turn,:
Question options:
a)
productivity.
b)
competitiveness.
c)
utility.
d)
customer focus.
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