Below questions are from “Essentials of
Quality” Chapter 12 Quality Costs written by Victor E. Sower, ISBN 9780470509593Provide
a brief summary and/or analysis (a few sentences for each question is fine) for the following questions:1. Of what value is a cost of
quality system to an organization?2. Why might there be some
initial conflict between an organization’s cost accounting and quality
engineering departments in starting a cost of quality program?3. Why might prevention costs
be referred to as an investment while failure costs might be referred to as
true costs?4. Why does Deming refer to
external failure costs as “unknown and unknowable”?5. Contrast Deming’s and
Crosby’s views about the ability to quantify external failure costs.6. How to Taguchi’s ideas about
quality costs differ from the traditional view?