Assignment 1: Employee TurnoverEmployee turnover in the hospitality industry averages 400% annually. This means that, on average, 100% of the staff of a restaurant, hotel, airline, cruise ship, etc. is replaced four (4) times per year. There has been extensive research on employee turnover and employee job satisfaction. Using the Internet or the Strayer Library, select one (1) hospitality industry type such as fast-food restaurants, luxury hotels, specialty hotels, or any other type of hospitality interest and identify the main problems associated with that industry and employee turnover. Suggest ways and methods to address the high turnover rate.Write a five to six (5-6) page paper in which you:Describe the type of hospitality industry and its main categories of employees.Summarize three (3) primary reasons that turnover is so high in this industry.Recommend one (1) method to address each of the three (3) primary reasons that turnover is so high in this industry.Recommend one (1) method to improve job satisfaction in general for this industry.Use at least two (2) quality academic resources in this assignment. Note: Wikipedia and other Websites do not quality as academic resources.Your assignment must follow these formatting requirements:
Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.The specific course learning outcomes associated with this assignment are:
Develop a plan for managing and improving quality in a hospitality operation.Describe the management attributes contributing to providing service quality.List and describe basic service paradigms.Differentiate between high- and low-performance organizations and identify contributing factors.Use technology and information resources to research issues in quality service assurance.Write clearly and concisely about quality service assurance using proper writing mechanics.Grading for this assignment will be based on answer quality, logic / organization of the paper, and language and writing skills. Click here to view the rubric for this assignment.
rubric.xlsx
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Assignment 1: Employee Turnove
Points: 150
Meets Minimum Expectations
60-69% D
Criteria
Unacceptable
Below 60% F
Did not submit or
1. Describe the type of
incompletely described the
hospitality industry and its
type of hospitality industry
main categories of employees.
and its main categories of
employees.
Insufficiently described the type of
hospitality industry and its main
categories of employees.
Weight: 25%
2. Summarize three (3)
primary reasons that turnover
is so high in this industry.
Did not submit or
incompletely summarized
three (3) primary reasons
that turnover is so high in
this industry.
Insufficiently summarized three (3)
primary reasons that turnover is so
high in this industry.
Weight: 20%
Did not submit or
3. Recommend one (1) method
incompletely recommended
to address each of the three (3)
one (1) method to address
primary reasons that turnover
each of the three (3) primary
is so high in this industry.
reasons that turnover is so
high in this industry.
Insufficiently recommended one
(1) method to address each of the
three (3) primary reasons that
turnover is so high in this industry.
Weight: 20%
Did not submit or
4. Recommend one (1) method
incompletely recommended
to improve job satisfaction in
one (1) method to improve
general for this industry.
job satisfaction in general
for this industry.
Insufficiently recommended one
(1) method to improve job
satisfaction in general for this
industry.
Weight: 20%
5. 2 references
Weight: 5%
No references provided
Does not meet the required number
of references; all references poor
quality choices.
6. Clarity, writing mechanics,
and formatting requirements More than 8 errors present
Weight: 10%
7-8 errors present
Assignment 1: Employee Turnover
Fair
70-79% C
Proficient
80-89% B
Satisfactorily
Partially described the type described the type
of hospitality industry and of hospitality
its main categories of
industry and its
employees.
main categories of
employees.
Exemplary
90-100% A
Thoroughly described the type of
hospitality industry and its main
categories of employees.
Satisfactorily
Partially summarized three summarized three
Thoroughly summarized three (3)
(3) primary reasons that
(3) primary reasons
primary reasons that turnover is so
turnover is so high in this
that turnover is so
high in this industry.
industry.
high in this
industry.
Satisfactorily
recommended one
Partially recommended one
(1) method to
(1) method to address each
address each of the
of the three (3) primary
three (3) primary
reasons that turnover is so
reasons that
high in this industry.
turnover is so high
in this industry.
Thoroughly recommended one (1)
method to address each of the three
(3) primary reasons that turnover is
so high in this industry.
Satisfactorily
recommended one
Partially recommended one
(1) method to
(1) method to improve job
improve job
satisfaction in general for
satisfaction in
this industry.
general for this
industry.
Thoroughly recommended one (1)
method to improve job satisfaction in
general for this industry.
Does not meet the required
number of references; some
references poor quality
choices.
Meets number of
Exceeds number of required
required references;
references; all references high
all references high
quality choices.
quality choices.
5-6 errors present
3-4 errors present
0-2 errors present
…
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